Roles and ResponsibilitiesPrimary Responsibilities:
Carry out proactive and reactive administration on Various Monitoring and Management tools ( Nagios, Check_MK, Puppet, CMDB etc ) based on Linux and Windows OS
Responsible for mentoring L1 resources.
Ability to communicate and listen effectively.
Hands on experience and ability to do Root cause analysis, Problem & Capacity Management
Inclination towards emerging technologies
Ensure adherence to process
Prepare SOPs and Operational Run books
Expert level involvement to execute Problem Management process i.e RCA and resolution for problem tickets
Partake in CAB, review changes etc.
Resolve Incidents as per ITIL Incident Management process
Execute Changes as per ITIL Change Management process
Request Fullfillment for standard requests
Request Fulfillment for complex requests
In depth working knowledge of OS : Unix ( speacially for RHEL, CentOS, Ubuntu, Debian etc )( Windows is add on )
In depth working knowledge of Enterprise / Opensource Tools :
Nagios, Check_MK, Puppet, CMDB, Nagios, MRTG, RTG, Cobbler, Tacacs, Rancid, Solarwind etc.
Working knowledge of RAID, DNS, NFS, SMTP, Apache, Tomcat, Jboss, Java and
Prior experience in any of these industry (Datacenter, ISP, Service provider)
Familiar with Backup, Storage, TSM, Networking, concepts
Knowledge of shell, Perl scripting
Good understanding of Tools framework and concepts
Role:Technical Support Manager
Salary: Not Disclosed by Recruiter
Industry:Hardware & Networking
Role Category:Technical Support
Employment Type:Full Time, Permanent
UG:Graduation Not Required
Global Data Centers and Cloud Infrastructure, India
About Global Data Centers and Cloud Infrastructure, India
Global Data Centers and Cloud Infrastructure, is the India region of NTT Global Data Centers – a division of NTT Ltd. – the other three regions being Americas, EMEA and APAC. Our combined global platform is ranked amongst the top three leaders worldwide by IDC MarketScape, with over 160 Data Centers spanning more than 20 countries.
Headquartered in Mumbai, the Global Data Centers and Cloud Infrastructure has been recognized by SP Global as the No. 1 Data Center service provider in the country in terms of market share, with its first and largest operational hyperscale Data Center Park in Mumbai. With over USD 2 Bn investment in the next four years in building six new Data Center Parks and landing stations would help us to consolidate our ICT presence and double our footprint in India by 2025. As India’s leading managed hosting and hybrid multicloud solution provider serving more than 2500 clients, we offer Remote Infrastructure Management (RIM) services to various enterprise customers globally and was the first to launch – Cloud Computing, Managed Security, Disaster Recovery-as-a-Service (DRaaS) and Software-Defined Storage in the country. To learn more, kindly visit us at www.netmagicsolutions.com
About NTT Ltd.
NTT Ltd. is a leading global technology services company. Working with organizations around the world, we achieve business outcomes through intelligent technology solutions. For us, intelligent means data driven, connected, digital and secure. Our global assets and integrated ICT stack capabilities provide unique offerings in cloud-enabling networking, hybrid cloud, data centers, digital transformation, client experience, workplace and cybersecurity.
As a global ICT provider, we employ more than 40,000 people in a diverse and dynamic workplace that spans 57 countries, trading in 73 countries and delivering services in over 200 countries and regions. Together we enable the connected future. Visit us at hello.global.ntt