MS Operation Specialist

From 4 to 9 year(s) of experience
₹ Not Disclosed by Recruiter

Job Description

Roles and Responsibilities

Key Role and Responsibilities:

  • Responsible for operational coordination of the service delivery team, creating and executing on plans and reporting on the team activities in the required forums
  • Ensure that employees reporting into them are engaged and understand their career opportunities, by taking responsibility for the development and training of their team members
  • Assist with resource planning and deployment according to the requirements of the service contract
  • Responsible for planning and executing the delivery of services that NTT is contractually bound to deliver in terms of the contracts held by clients
  • Work with the relevant stakeholders to create, define and catalogue service offerings and present these to the sales force and clients
  • Assist with the provision of quotations and accurate pricing for services required by the client
  • Participate in the negotiation of service level agreements and the details of the contract
  • Ensure the management of incidents and problems and respond to escalated queries
  • Manage calls logged to ensure effective and timeous resolution
  • Conduct regular feedback sessions with the client to report on contract performance and contract activities
  • Conduct regular vendor meetings using measurable criteria to report and manage vendor performance
  • Compile and maintain accurate documentation on vendor processes and procedures and incorporate these into the NTT processes to ensure seamless and efficient service delivery to the client
  • Understands the financial position of and provides input into various aspects of service delivery to ensure the profitable management of contracted responsibilities
  • Setup and manage the contract within the agreed budget and conduct monthly contract reviews to track actual achieved metrics, ensuring long term profitability of the contract
  • Contribute to the increase in contract revenue by seeking and reporting on growth opportunities within the contract
  • Ensure the compilation and distribution of the relevant service delivery and operations reports to the relevant forums
  • Analyse metrics and report on contract performance
  • Responsible for resource allocation and the management of the shift rotation schedule thereby ensuring optimal client service delivery

Desired Candidate Profile

Perks and Benefits

Role:Hardware and Networks - Other

Salary: Not Disclosed by Recruiter

Industry:Hardware & Networking

Department:Engineering - Hardware & Networks

Role Category:Hardware and Networks - Other

Employment Type:Full Time, Permanent


UG:Any Graduate

Company Profile

NTT Global Data Centers

NTT Global Data Centers and Cloud Infrastructure,India

Global Data Centers and Cloud Infrastructure, is the India region of NTT Global Data Centers a division of NTT Ltd. – the other three regions being Americas, EMEA and APAC. Our combined global platform is ranked amongst the top three leaders worldwide by IDC MarketScape, with over 160 Data Centers spanning more than 20 countries.

Headquartered in Mumbai, the Global Data Centers and Cloud Infrastructure has been recognized by SP Global as the No. 1 Data Center service provider in the country in terms of market share, with its first and largest operational hyperscale Data Center Park in Mumbai. With over USD 2 Bn investment in the next four years in building six new Data Center Parks and landing stations would help us to consolidate our ICT presence and double our footprint in India by 2025. As India’s leading managed hosting and hybrid multicloud solution provider serving more than 2500 clients, we offer Remote Infrastructure Management (RIM) services to various enterprise customers globally and was the first to launch – Cloud Computing, Managed Security, Disaster Recovery-as-a-Service (DRaaS) and Software-Defined Storage in the country. To learn more, kindly visit us at

About NTT Ltd.

NTT Ltd. is a leading global technology services company. Working with organizations around the world, we achieve business outcomes through intelligent technology solutions. For us, intelligent means data driven, connected, digital and secure. Our global assets and integrated ICT stack capabilities provide unique offerings in cloud-enabling networking, hybrid cloud, data centers, digital transformation, client experience, workplace and cybersecurity.

As a global ICT provider, we employ more than 40,000 people in a diverse and dynamic workplace that spans 57 countries, trading in 73 countries and delivering services in over 200 countries and regions. Together we enable the connected future. Visit us at

Company Info
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Contact Company:NTT Global Data Centers