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Technical Operations Manager

11 - 15 YearsMumbai

Posted: 11 days ago

Job Description

  • Leading for all Technical Deliverables and associated escalations for all technical domains
  • Ensure adherence to Service Management principles as per ITIL Framework: (IM, CM, PM & Capacity )
  • Personal Involvement in all Severity 1 and Severity Incidents
  • Ensure all systems and processes are in place to ensure effective service delivery
  • Responsible for Technical Review of all Changes
  • Responsible for Review of RCA for all severity Incidents
  • Discussion, Review and Finalization of Technical Solutions for New Business Requirements requested by business users in the trading environment
  • Client Interactions for project briefing, consultation, installation etc.
  • Responsible of all creation and management of all Technical Processes such as SOP
  • Responsible for teams technical skills management, training, cross-skilling etc.
  • Deployment of Technical best practices and continuous improvement initiatives.
  • Candidate should have experience of working in Trading environment as a Program Manager and should also have knowledge about multi-technology environment
  • Good understanding of Trading domain with technology exposure in Network / Storage / Virtualization / Windows / AD domains
  • IITL V3 Trained (Certification desirable)
  • Experience of working in business critical production environment
  • Good written and verbal communication skills
  • Key Customer Management skills
  • Good Governance and presentation skills for the entire program

Salary: Not Disclosed by Recruiter
Industry: Telecom/ISP
Functional Area: IT Hardware, Technical Support, Telecom Engineering
Role Category: IT Hardware
Role: System Administrator
Employment Type: Permanent Job, Full Time

Company Profile

Netmagic, an NTT Communications company, is India’s leading Managed Hosting and Cloud service provider, with 9 carrier-neutral, state-of-the-art data centers and serving more than 2000 enterprises globally. Headquartered in Mumbai, Netmagic also delivers Remote Infrastructure Management (RIM) services to various Enterprise customers globally including NTT Communication’s customers across Americas, Europe and Asia-Pacific region. The Company was the first in India to launch services – Cloud Computing, Managed Security, Disaster Recovery-as-a-Service (DRaaS) and Software-Defined Storage. Netmagic has been recognized with 6 awards at the CIO Choice Award 2016 and Frost & Sullivan India ICT Award 2016.
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