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Monitoring Engineer

0 - 3 YearsMumbai, Mumbai Suburbs

Posted: 35 days ago

Job Description


  • Ready to work in rotation (24X7 rotational shifts) Will Work in a 24 X 7 Environment (NOC).
  • Will support the customer over email as well as phone.
  • Will be responsible for the uptime of the various client projects being managed / monitored.
  • Will report to the team Manager.
  • Will make sure that the tickets raised per shift are closed in the required time limits and if not escalated as per the escalation matrix defined.
  • Raise and also update the tickets in CRM for all the issues handled / worked upon.
  • Will have to report the daily issues handled / escalated in the form of daily shift reports.
  • Need to make sure that issues are handled in right time frames as per the SLA / commitments.
  • Monitoring & Management of Backup Application Support Mail applications.
  • Monitoring the Servers,Network Devices and Links
  • Monitoring tools which are used BMC and Nagios.
  • Self-driven and motivated to achieve success
  • Good communication and inter-personal skills.
  • Competitive Salary with Perks for right candidate with overall Organization career growth.
  • Passionate for growth.
  • Network / System / Operating System / Database Knowledge would be good but Not mandate.
  • Good Command(Read / Write / Speak) on English is Mandate
  • Should have a good self-confidence.

Salary: Not Disclosed by Recruiter
Industry: Telecom/ISP
Employment Type: Permanent Job, Full Time

Company Profile

Corporate Overview :
Netmagic, an NTT Communications company, is India’s leading Managed Hosting and Cloud service provider, with 9 carrier-neutral, state-of-the-art data centers and serving more than 2000 enterprises globally. Headquartered in Mumbai, Netmagic also delivers Remote Infrastructure Management (RIM) services to various Enterprise customers globally including NTT Communication’s customers across Americas, Europe and Asia-Pacific region. The Company was the first in India to launch services – Cloud Computing, Managed Security, Disaster Recovery-as-a-Service (DRaaS) and Software-Defined Storage. Netmagic has been recognized with 6 awards at the CIO Choice Award 2016 and Frost & Sullivan India ICT Award 2016. To learn more, visit us at:
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