CRM Excecutive

2 - 5 Years

Job Description

Role : CRM Executive
Experience : 2- 5 years
Location : Mumbai (Chandivali)

  • Single point of contact for the Renewal business, payment collection and any commercial change in existing service/contract for a set of accounts and also for the customer engagement in terms of provisioning, billing issues.
  • Touch base to all allocated customer for payment and Payment collection against given targets. Ensure effective relationship management in accounts and build trusted relationship with the client
  • To oversee all existing IDC renewal business within a given Industry and/or Account, ensuring that they are renewed on time, to budget and to the satisfaction of the customer and ensuring that the delivery of the project is profitable to IDC. Ensuring all Renewal related activities and renewal of all provisioned services on time
  • To process all the service deactivation/cancellation request received from client end (based on contractual commitment)
  • To process SCF (service change form) and take necessary action for all the customer request related to change in service, service upgrade/downgrade, Rate revision, consolidation of services, name change. As per requirements preparing proposals and SOFs for customers
  • Ensure high quality of sales customer retention & growth on expected lines
  • Identify the qualified contact and escalation matrix for renewal and payment process
  • Communicating with the Account Manager, Product Team and Commercial dept regarding renewal costing/pricing for the offerings and for any change in service/rate
  • Understanding the dispute, effectively escalate the same to concerned Department (AM/Billing/Support) and Dispute resolution in specific time frame
  • Identifying and preparing CNAF
  • Initiating Notices for undisputed payments
  • Initiating temporary suspension of services due to non-payment and corresponding follow-ups till closure
  • Initiating Legal Action and corresponding transaction under specific time frame
  • Coordination with Netmagic legal team and 3rd party lawyer for legal actions
  • Minimize Outstanding and wiping of Bad Debts.
  • Preparing dashboards, weekly reports with perfection and in a stipulated time frame.

Salary: Not Disclosed by Recruiter

Industry:Telecom/ ISP

Functional Area:Other


Desired Candidate Profile

Please refer to the Job description above

Company Profile


About Netmagic (An NTT Communications Company)

Netmagic, a wholly-owned subsidiary of NTT Communications, is India’s leading Managed Hosting and Multi-Cloud Hybrid IT solution provider with 9 carrier-neutral, state-of-the-art hyperscale and high-density data centers, and serving more than 2000 enterprises globally. Headquartered in Mumbai, Netmagic also delivers Remote Infrastructure Management (RIM) services to various Enterprise customers globally including NTT Communication’s customers across Americas, Europe and Asia-Pacific region. The Company was the first in India to launch services – Cloud Computing, Managed Security, Disaster Recovery-as-a-Service (DRaaS) and Software-Defined Storage. This effectively makes Netmagic #1 datacenter service provider in India. Netmagic has been recognized with 4 awards at the CIO Choice Award 2019 and Frost & Sullivan India ICT Awards 2018. To learn more, visit us at:
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Recruiter Name:Siddhi Tawade