Business Analyst – Service Now

9 - 14 Years

Job Description

  • Must have experience as an enterprise architect or SME with very good understanding of the ITSM tools like Service Now
  • Experience as an application architect for at least one completed large-scale IT program
  • Demonstrate ability to understand customer business scenarios and come up with innovative solutions
  • Perform varied and complex duties and tasks that need independent judgment, in order to implement Oracle products and technology to meet internal users need
  • Analyzing and documenting the required data and information.
  • Facilitating discussions with business users to understand IT needs.
  • Preparing accurate and detailed requirement specifications documents, workflows, user interface guides, and functional specification documents.
  • Identifying opportunities to improve business processes and productivity.
  • Operate independently to provide quality work products to users/internal customers
  • Managing any change requests related to the working project plans daily to meet the agreed deadlines.
  • Responsible for configuring application, functional design document, functional testing and supporting user acceptance testing & cutover
  • Communicating effectively with internal teams to deliver IT functional requirements
  • Analysis of enhancements to meet changing user requirements.
  • Identifying critical project success factors for tracking, analysis and reporting.
  • Perform & Supervise the UAT to assure the delivered solution meets the functional and technical requirements.
  • Provide training, advice, and trouble-shooting support as required
  • Provide direction and mentoring to project teams, and effectively influence user/functional leadership on key decisions
  • Managing vendors team for development purposes

Secondary responsibilities

  • Tracking activity and status of projects.
  • Must be able to Program manage projects through daily / periodic interaction with the Development team.
  • If required, will have to provide transactional support to various applications like Oracle Sales Cloud, Oracle CPQ, PeopleSoft, Service Now, SharePoint etc.
  • Training Sales Users on new features of Service Now
  • 10+ years experience in Business Analysis for a technology company/department.
  • Understanding of business processes (Finance, Procurement, Sales, Operations)
  • 10+ years of experience relevant to this position including 4 years of consulting & team leading experience
  • Hands-on experience in architecting, configuring, developing Service Now application.
  • Hands-on experience in integrating Service Now application to other systems using Web service interfaces and 3rd party middleware e.g. Dell Boomi, Informatica
  • Hands-on experience in Service Now for Data Imports, Upload and Batch Job configurations and processing
  • Experience in team leadership or management of handling onsite-offshore delivery model

Technical Skills

  • Working Knowledge of CRM, ITSM, ERP and Operation Tools
  • Working Knowledge of several relational databases (Oracle, MySQL, SQL Server).
  • Designing and implementing test cases to verify product functionalities, performance, security, and other requirements.
  • Broad knowledge of testing approaches, techniques

Salary: Not Disclosed by Recruiter

Industry:IT-Software / Software Services

Functional Area:IT Software - Other

Role Category:System Design/Implementation/ERP/CRM

Role:Business Analyst


Desired Candidate Profile

Please refer to the Job description above

Company Profile

Netmagic Solutions

Netmagic, a wholly-owned subsidiary of NTT Communications, is India’s leading Managed Hosting and Multi-Cloud Hybrid IT solution provider with 9 carrier-neutral, state-of-the-art hyperscale and high-density data centers, and serving more than 2000 enterprises globally. Headquartered in Mumbai, Netmagic also delivers Remote Infrastructure Management (RIM) services to various Enterprise customers globally including NTT Communication’s customers across Americas, Europe and Asia-Pacific region. The Company was the first in India to launch services – Cloud Computing, Managed Security, Disaster Recovery-as-a-Service (DRaaS) and Software-Defined Storage. This effectively makes Netmagic #1 datacenter service provider in India. Netmagic has been recognized with 4 awards at the CIO Choice Award 2019 and Frost & Sullivan India ICT Awards 2018. To learn more, visit us at:
View Contact Details+

Recruiter Name:Sunil Kamath

Contact Company:Netmagic Solutions